Tag Archives: survey

A Major Beach Resort to Leverege SurveyOnTablet

SurveyOnTablet, a leading provider of customer satisfaction analytics, announces a new partnership with Golden Sands Plc (Zlatni Pasatsi AD | Златни пясъци АД) , a leading Bulgarian resort management company, which holds under its unbrella the Bulgarian Golden Sands resort land and infrastructure (171 hectares) with more than 70 hotels, 3 holiday villages offering more than 30,000 beds.  Besides hotels and infrastructure, the Golden Sands Plc owns 85 shops, 11 restaurants, 29 snack bars, 3 discotheques, 5 confectioneries, 1 nightclub, and 6 swimming pools, a tennis-court complex, a business centre, mini-golf and water park entertainment facilities, as well as the resort’s water and electrical supply facilities.  The Bulgarian Golden Sands resort has 75 years of history and was privatized in 2000. For more information about Golden Sands please follow this link: www.goldensands-bg.com.

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Golden Sands Plc  will leverage SurveyOnTablet’s market-leading solution to further refine guests’ experiences across their portfolio and increase revenue. Additionally, SurveyOnTablet will provide an online reputation management service (under beta version) – an aggregation of the customer reviews of the most relevant online travel agencies (OTAs).

At the heart of SurveyOnTablet’s analytics is its Customer Sentiment Index™ (CSI), an industry-leading reputation tool which can benchmark a given property, group of properties or chain, make comparisons between properties and track the trends of a hotel’s performance over time. Golden Sands AD will be able to utilize the CSI to improve their reputation and guest satisfaction at both property and brand level.

Survey On Tablet to Help Albena Improve Customer Satisfaction

Albena, a major Black Sea resort operating 20 000+ beds in 43 hotels (2 to 4 stars) will use the services of Survey On Tablet to monitor and improve guest satisfaction. Survey On Tablet will provide its on-site real-time survey solution and advanced reputation analytics to help Albena maintain its bespoke customer service.

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For more information about Albena please visit www.albena.bg

Next stop, EuroShop – Dusseldorf

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After its very successful participation in the Hospitality Technology Europe Expo in London, UK, SurveyOnTablet is going to Düsseldorf, Germany, where it will be featured at the EuroShop Fair. The fair is a well established global retail trade event held for the 18th time in 2014. It attracts some 2,000 exhibitors from more than 50 countries and over 100,000 trade visitors from more than 90 countries. This year, the event will be held between 16 – 20 February at the Düsseldorf Fairgrounds.

EuroShop is organised by Messe Düsseldorf and sponsored by the EHI Retail Institute. The fair encompasses four key sectors across the retail industry thoroughly covering every business branch. The latest IT solutions and security technology are represented at the EuroCIS sector. EuroConcepts showcases major international performances and trends in the industry.  Retail marketing and communication specialists meet and exchange ideas at the EuroExpo, while sales professionals have a chance to network and present the latest retail products at the EuroSales sector.

SurveyOnTablet is looking forward to presenting its innovative customer feedback solution on such a wide stage and hopes to be able to provide a constructive contribution to the retail industry.

The SurveyOnTablet team

 

QR code mobile feedback now available to SurveyOnTablet clients

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SurveyOnTablet is happy to announce that it has just officially launched its QR code survey feature. By incorporating a mobile capability to surveys, your clients will now be able to voice their opinion not just via tablets but also through their personal smartphones. The latest function is available on all Pro Service Plans and adds a whole new dimension to customer feedback collection.

Linking surveys to a QR code makes  user participation more engaging and hassle-free. Clients can simply scan the QR code on their mobile phones in order to load a survey. As an emerging technology, QR code interaction attracts and captivates the users’ interest and attention. Functionality wise, online mobile surveys are quick and convenient to complete due to the mobile-friendly content we provide.

What is more important, QR codes simplify data collection and make feedback reporting and analysis even more efficient and thorough. By using our QR codes you can collect responses anywhere and anytime. Not only this, but you can create logical divisions of QR codes, i.e. groups of QRs, for deeper analysis. This is particularly useful for businesses spread across different locations or ones that wish to analyse differences between particular products and services. Here are a few practical examples of how the use of QR code feedback can apply to different industries:

HOTELS: Hotels are now able to separate feedback from every hotel section, floor or room.

RESTAURANTS:  Food home delivery services can print the QR codes on their boxes and track differences in customer satisfaction at different locations.

RETAIL:  Retailers can have the QR code printed on the purchase receipts and monitor feedback levels for each of their product groups.

SERVICES:  Service providers can have an objective rating for each of their consultants.

PUBLISHING:  Book publishers and authors can print QR codes on their book covers and receive targeted feedback.

QR codes also function well as a marketing tool. By using a mobile survey you can create and incorporate special offers, as well as convey messages to your clients to achieve better brand recognition, as well as greater response and sales rates. Setting up a QR code survey takes just a few minutes and, as with all our surveys, once launched, you can check responses in real time.

Whatever your industry, we have a QR code feedback solution for you. Contact us for advice and to give it a try!

The SurveyOnTablet team

SurveyOnTablet launches a pilot project in the bank sector

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In an effort to maintain and increase customer satisfaction, the renowned Austrian bank organisation, Raiffeisen, is launching a SurveyOnTablet trial project in their Bulgarian branch network. The trial project is in line with the bank’s mission to seek long-term customer relationships, meet the highest professional standards and effectively satisfy  customers’ needs.

Raiffeisenbank Bulgaria is a subsidiary of Raiffeisen Bank International, a leading provider of corporate and investment banking services in Austria and a top-tier universal bank in Central and Eastern Europe. The Austrian Raiffeisen Banking Group is the country’s largest banking group with more than 550 independent banks and 1,700 branches.

In Bulgaria, the bank is one of the major universal banks in the country, offering bank services in all customer segments – corporate and investment banking, small and middle sized enterprises and retail banking. Raiffeisen’s customer base in Bulgaria has been increasing by more than 35,000 year-on-year to currently 757,700 clients and still growing.

SurveyOnTablet is committed to Raiffeisenbank‘s endeavours to prioritize their clients. Our innovative solution will serve to help the bank measure their client satisfaction and identify their strengths and weaknesses so that the group can adequately address customer demands. We are honoured and excited to be able to work with Raiffeisenbank and look forward to a long term working relationship!

The SurveyOnTablet team

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SurveyOnTablet to feature at the Hospitality Technology Europe Expo

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SurveyOnTablet will be exhibiting its innovative tech solution at this year’s Hospitality Technology Europe. The show will run between February 4-5, 2014 at Earls Court, London, as an annual networking platform where hospitality industry professionals and decision-makers from the UK and around the continent meet. SurveyOnTablet is thrilled to be able to share with a lot of existing and potential partners and clients its cutting-edge software and popular franchising partnership model, which has already generated a lot of interest.

Hospitality Technology Europe, taking place in London each February is the only specialist exhibition and conference for the European hotel technology community. Technology professionals come to source new technology suppliers; update their knowledge and network with peers. HTE connects technology professionals and leading and innovative suppliers covering guest experience, operational management and revenue generation. The practical conference sessions help attendees prepare for the impact of future technology and ensure best practice.  The exhibition and conference are designed to provide hoteliers with the knowledge, contacts and technology to enhance guest experiences; grow multichannel revenues and improve business efficiency.

Come and meet us at Stand H492 during the Hospitality Technology EXPO at Earls Court on 4th & 5th February 2014. 

For more information, you can also visit:

http://www.surveyontablet.com/en/ 

@SurveyOnTablet 

http://www.facebook.com/Surveyontablet

 

The SurveyOnTablet team

Porsche Bulgaria starts 2014 with SurveyOnTablet

ПОРШЕ СОФИЯ ЗАПАД

Porsche Sofia Zapad, the flagship Audi dealership and service centre in Bulgaria, has brought in the new year by running a SurveyOnTablet trial. The Porsche brand has been on the Bulgarian market since 2005. Currently, the company works with a well-developed dealer and service network with tradition and sales experience in the maintenance and warranty service. The Porsche Sofia Zapad service centre is  one of the biggest commercial and service centres of Audi in Europe spread over some 21,590 m2. The complex has specialized equipment and a highly qualified personnel with a particular focus on customer care.

We value the company’s dedication to ensure it meets the highest standards of the Porsche Holding‘s sales and after-sales service and believe that SurveyOnTablet is the right partner to help achieve such efforts. What a great way to start 2014! Happy New Year everyone!

The SurveyOnTablet team

Happy discovers our Happy Client Solution

The famous restaurant chain Happy has its eye set on SurveyOnTablet ‘s Happy Client Solution in line with the company’s professional standards dedicated to hospitality and customer care. Established in 1994, Happy Bar & Grill has been one of the fastest growing restaurant chains in Bulgaria, currently boasting 23 restaurants around Bulgaria and 2 in Barcelona, Spain.

Happy’s mission is to “bring joy and smiles to the hectic lifestyle of their customers, offering them delicious and healthy meals, prepared and served with care, quick and quality service in a casual and pleasant atmosphere.” We believe SurveyOnTablet is very well suited to help Happy achieve their quality service goal and are thrilled to work with them in the future.

The SurveyOnTablet team

SurveyOnTablet at Philoxenia 2013

Following the successful global launch of SurveyOnTablet during the World Travel Market in London earlier this month, SurveyOnTablet is now visiting the Greek travel market at Philoxenia. Philoxenia is the traditional official tourism display of Greece running for 28 consecutive years.

Official figures reveal that last year, Philoxenia saw a 300% increase in the participation of hotels and 18% increase in visitors. Now in its 29th year, Philoxenia 2013 is bigger than ever with Greek and international exhibitors and visitors from the full tourism spectrum, such as hotels, airlines, travel and tourism agencies, shipping companies, car hire services and travel technology.

The exhibition will take place at the Thessaloniki International Exhibition Centre from Thursday 21 – Sunday 24 November, 2013. SurveyOnTablet is looking forward to presenting its happy client solution to its Greek partners at Philoxenia over the next four days. Come and visit us at Pavilion No 15, Stand 4A.

The SurveyOnTablet team

Sofia Auto now running SurveyOnTablet

Sofia Auto JSC, one of the biggest automobile service, sales and rental companies in Bulgaria has intensified its customer care policy by implementing SurveyOnTablet to its practice.

The scope of Sofia Auto’s capabilities is vast covering car hire and professional car repair services, as well as offering spare parts and accessories and serving as a licensed car insurance broker and leasing agent. The company  owns the largest service facility for Cadillac, Corvette, HUMMER, Оpel, Chevrolet and HiSUN in southeast Europe with a service area of more than 14,000 square metres and a modern showroom.

Sofia Auto‘s many customers can now share their opinions in real time, offering the company the opportunity to be extra attentive to its customer’s needs and to ensure satisfaction. We are honoured to be able to assist Sofia Auto and wish them even greater professional success.

The SurveyOnTablet team