Tag Archives: hospitality technology

A Major Beach Resort to Leverege SurveyOnTablet

SurveyOnTablet, a leading provider of customer satisfaction analytics, announces a new partnership with Golden Sands Plc (Zlatni Pasatsi AD | Златни пясъци АД) , a leading Bulgarian resort management company, which holds under its unbrella the Bulgarian Golden Sands resort land and infrastructure (171 hectares) with more than 70 hotels, 3 holiday villages offering more than 30,000 beds.  Besides hotels and infrastructure, the Golden Sands Plc owns 85 shops, 11 restaurants, 29 snack bars, 3 discotheques, 5 confectioneries, 1 nightclub, and 6 swimming pools, a tennis-court complex, a business centre, mini-golf and water park entertainment facilities, as well as the resort’s water and electrical supply facilities.  The Bulgarian Golden Sands resort has 75 years of history and was privatized in 2000. For more information about Golden Sands please follow this link: www.goldensands-bg.com.

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Golden Sands Plc  will leverage SurveyOnTablet’s market-leading solution to further refine guests’ experiences across their portfolio and increase revenue. Additionally, SurveyOnTablet will provide an online reputation management service (under beta version) – an aggregation of the customer reviews of the most relevant online travel agencies (OTAs).

At the heart of SurveyOnTablet’s analytics is its Customer Sentiment Index™ (CSI), an industry-leading reputation tool which can benchmark a given property, group of properties or chain, make comparisons between properties and track the trends of a hotel’s performance over time. Golden Sands AD will be able to utilize the CSI to improve their reputation and guest satisfaction at both property and brand level.

Next stop, EuroShop – Dusseldorf

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After its very successful participation in the Hospitality Technology Europe Expo in London, UK, SurveyOnTablet is going to Düsseldorf, Germany, where it will be featured at the EuroShop Fair. The fair is a well established global retail trade event held for the 18th time in 2014. It attracts some 2,000 exhibitors from more than 50 countries and over 100,000 trade visitors from more than 90 countries. This year, the event will be held between 16 – 20 February at the Düsseldorf Fairgrounds.

EuroShop is organised by Messe Düsseldorf and sponsored by the EHI Retail Institute. The fair encompasses four key sectors across the retail industry thoroughly covering every business branch. The latest IT solutions and security technology are represented at the EuroCIS sector. EuroConcepts showcases major international performances and trends in the industry.  Retail marketing and communication specialists meet and exchange ideas at the EuroExpo, while sales professionals have a chance to network and present the latest retail products at the EuroSales sector.

SurveyOnTablet is looking forward to presenting its innovative customer feedback solution on such a wide stage and hopes to be able to provide a constructive contribution to the retail industry.

The SurveyOnTablet team

 

QR code mobile feedback now available to SurveyOnTablet clients

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SurveyOnTablet is happy to announce that it has just officially launched its QR code survey feature. By incorporating a mobile capability to surveys, your clients will now be able to voice their opinion not just via tablets but also through their personal smartphones. The latest function is available on all Pro Service Plans and adds a whole new dimension to customer feedback collection.

Linking surveys to a QR code makes  user participation more engaging and hassle-free. Clients can simply scan the QR code on their mobile phones in order to load a survey. As an emerging technology, QR code interaction attracts and captivates the users’ interest and attention. Functionality wise, online mobile surveys are quick and convenient to complete due to the mobile-friendly content we provide.

What is more important, QR codes simplify data collection and make feedback reporting and analysis even more efficient and thorough. By using our QR codes you can collect responses anywhere and anytime. Not only this, but you can create logical divisions of QR codes, i.e. groups of QRs, for deeper analysis. This is particularly useful for businesses spread across different locations or ones that wish to analyse differences between particular products and services. Here are a few practical examples of how the use of QR code feedback can apply to different industries:

HOTELS: Hotels are now able to separate feedback from every hotel section, floor or room.

RESTAURANTS:  Food home delivery services can print the QR codes on their boxes and track differences in customer satisfaction at different locations.

RETAIL:  Retailers can have the QR code printed on the purchase receipts and monitor feedback levels for each of their product groups.

SERVICES:  Service providers can have an objective rating for each of their consultants.

PUBLISHING:  Book publishers and authors can print QR codes on their book covers and receive targeted feedback.

QR codes also function well as a marketing tool. By using a mobile survey you can create and incorporate special offers, as well as convey messages to your clients to achieve better brand recognition, as well as greater response and sales rates. Setting up a QR code survey takes just a few minutes and, as with all our surveys, once launched, you can check responses in real time.

Whatever your industry, we have a QR code feedback solution for you. Contact us for advice and to give it a try!

The SurveyOnTablet team

SurveyOnTablet to feature at the Hospitality Technology Europe Expo

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SurveyOnTablet will be exhibiting its innovative tech solution at this year’s Hospitality Technology Europe. The show will run between February 4-5, 2014 at Earls Court, London, as an annual networking platform where hospitality industry professionals and decision-makers from the UK and around the continent meet. SurveyOnTablet is thrilled to be able to share with a lot of existing and potential partners and clients its cutting-edge software and popular franchising partnership model, which has already generated a lot of interest.

Hospitality Technology Europe, taking place in London each February is the only specialist exhibition and conference for the European hotel technology community. Technology professionals come to source new technology suppliers; update their knowledge and network with peers. HTE connects technology professionals and leading and innovative suppliers covering guest experience, operational management and revenue generation. The practical conference sessions help attendees prepare for the impact of future technology and ensure best practice.  The exhibition and conference are designed to provide hoteliers with the knowledge, contacts and technology to enhance guest experiences; grow multichannel revenues and improve business efficiency.

Come and meet us at Stand H492 during the Hospitality Technology EXPO at Earls Court on 4th & 5th February 2014. 

For more information, you can also visit:

http://www.surveyontablet.com/en/ 

@SurveyOnTablet 

http://www.facebook.com/Surveyontablet

 

The SurveyOnTablet team