Tag Archives: Bulgaria

A Major Beach Resort to Leverege SurveyOnTablet

SurveyOnTablet, a leading provider of customer satisfaction analytics, announces a new partnership with Golden Sands Plc (Zlatni Pasatsi AD | Златни пясъци АД) , a leading Bulgarian resort management company, which holds under its unbrella the Bulgarian Golden Sands resort land and infrastructure (171 hectares) with more than 70 hotels, 3 holiday villages offering more than 30,000 beds.  Besides hotels and infrastructure, the Golden Sands Plc owns 85 shops, 11 restaurants, 29 snack bars, 3 discotheques, 5 confectioneries, 1 nightclub, and 6 swimming pools, a tennis-court complex, a business centre, mini-golf and water park entertainment facilities, as well as the resort’s water and electrical supply facilities.  The Bulgarian Golden Sands resort has 75 years of history and was privatized in 2000. For more information about Golden Sands please follow this link: www.goldensands-bg.com.

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Golden Sands Plc  will leverage SurveyOnTablet’s market-leading solution to further refine guests’ experiences across their portfolio and increase revenue. Additionally, SurveyOnTablet will provide an online reputation management service (under beta version) – an aggregation of the customer reviews of the most relevant online travel agencies (OTAs).

At the heart of SurveyOnTablet’s analytics is its Customer Sentiment Index™ (CSI), an industry-leading reputation tool which can benchmark a given property, group of properties or chain, make comparisons between properties and track the trends of a hotel’s performance over time. Golden Sands AD will be able to utilize the CSI to improve their reputation and guest satisfaction at both property and brand level.

SurveyOnTablet launches a pilot project in the bank sector

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In an effort to maintain and increase customer satisfaction, the renowned Austrian bank organisation, Raiffeisen, is launching a SurveyOnTablet trial project in their Bulgarian branch network. The trial project is in line with the bank’s mission to seek long-term customer relationships, meet the highest professional standards and effectively satisfy  customers’ needs.

Raiffeisenbank Bulgaria is a subsidiary of Raiffeisen Bank International, a leading provider of corporate and investment banking services in Austria and a top-tier universal bank in Central and Eastern Europe. The Austrian Raiffeisen Banking Group is the country’s largest banking group with more than 550 independent banks and 1,700 branches.

In Bulgaria, the bank is one of the major universal banks in the country, offering bank services in all customer segments – corporate and investment banking, small and middle sized enterprises and retail banking. Raiffeisen’s customer base in Bulgaria has been increasing by more than 35,000 year-on-year to currently 757,700 clients and still growing.

SurveyOnTablet is committed to Raiffeisenbank‘s endeavours to prioritize their clients. Our innovative solution will serve to help the bank measure their client satisfaction and identify their strengths and weaknesses so that the group can adequately address customer demands. We are honoured and excited to be able to work with Raiffeisenbank and look forward to a long term working relationship!

The SurveyOnTablet team

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Porsche Bulgaria starts 2014 with SurveyOnTablet

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Porsche Sofia Zapad, the flagship Audi dealership and service centre in Bulgaria, has brought in the new year by running a SurveyOnTablet trial. The Porsche brand has been on the Bulgarian market since 2005. Currently, the company works with a well-developed dealer and service network with tradition and sales experience in the maintenance and warranty service. The Porsche Sofia Zapad service centre is  one of the biggest commercial and service centres of Audi in Europe spread over some 21,590 m2. The complex has specialized equipment and a highly qualified personnel with a particular focus on customer care.

We value the company’s dedication to ensure it meets the highest standards of the Porsche Holding‘s sales and after-sales service and believe that SurveyOnTablet is the right partner to help achieve such efforts. What a great way to start 2014! Happy New Year everyone!

The SurveyOnTablet team

Happy discovers our Happy Client Solution

The famous restaurant chain Happy has its eye set on SurveyOnTablet ‘s Happy Client Solution in line with the company’s professional standards dedicated to hospitality and customer care. Established in 1994, Happy Bar & Grill has been one of the fastest growing restaurant chains in Bulgaria, currently boasting 23 restaurants around Bulgaria and 2 in Barcelona, Spain.

Happy’s mission is to “bring joy and smiles to the hectic lifestyle of their customers, offering them delicious and healthy meals, prepared and served with care, quick and quality service in a casual and pleasant atmosphere.” We believe SurveyOnTablet is very well suited to help Happy achieve their quality service goal and are thrilled to work with them in the future.

The SurveyOnTablet team

Sofia Auto now running SurveyOnTablet

Sofia Auto JSC, one of the biggest automobile service, sales and rental companies in Bulgaria has intensified its customer care policy by implementing SurveyOnTablet to its practice.

The scope of Sofia Auto’s capabilities is vast covering car hire and professional car repair services, as well as offering spare parts and accessories and serving as a licensed car insurance broker and leasing agent. The company  owns the largest service facility for Cadillac, Corvette, HUMMER, Оpel, Chevrolet and HiSUN in southeast Europe with a service area of more than 14,000 square metres and a modern showroom.

Sofia Auto‘s many customers can now share their opinions in real time, offering the company the opportunity to be extra attentive to its customer’s needs and to ensure satisfaction. We are honoured to be able to assist Sofia Auto and wish them even greater professional success.

The SurveyOnTablet team

SurveyOnTablet nominated for Best Mobile App Award

SurveyOnTablet is honoured to receive a nomination for a BG Site 2013 award in the Best Mobile Application category. BG Site is one of the most prestigious web design competitions in Bulgaria. Currently in its 14th year, the competition is still running strong  and growing in popularity with the ever increasing spread of new information technology influence.

Nominations are spread across 13 different categories including websites, mobile and online campaigns. A professional jury made up of some of the best known names in the Bulgarian IT sector, as well as representatives of NGOs and opinion leaders will be assessing all award nominees. The successful candidates will have to meet the jury’s strict criteria for content, design, functionality, technical performance and originality. BG Site 2013‘s winners will be announced at a ceremony in early November 2013.

If you support SurveyOnTablet and think we are worthy, please vote for us at the link below:

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Thank you for your support! Fingers crossed!

The SurveyOnTablet team

Trendy Spaghetti Kitchen joins the SurveyOnTablet clan

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Every self respectable Sofia fashionista’s favourite drink and dine venue, Spaghetti Kitchen, has just decided to incorporate our SurveyOnTablet services in favour of their valuable clientele!

Serving exquisite Italian and American cuisine, the restaurant has been a prime choice amongst those with a more sophisticated palate. To top it all off, the cozy and chic atmosphere make the venue a much preferred and very popular hang out.

As a fan of their style and cuisine, we couldn’t be more happy to have the opportunity to work with Spaghetti Kitchen. Welcome to the clan and keep happy!

The SurveyOnTablet team

 

We are one proud family

SurveyOnTablet  is proud to be able to provide its services to some of the most distinguished hotels in Bulgaria. We are happy to welcome them to our family!

Thank you for trusting us, we won’t let you down!

The SurveyOnTablet team

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