Category Archives: new clients

Telenor offers Survey on Tablet business solution

PRESS RELEASE 13 July, 2017

Sofia, 13 July, 2017 – Telenor corporate clients may now benefit from the Survey on Tablet service which allows them to run real-time surveys and campaigns, as well as to gain in-depth analysis of problem areas in their business.

The service does not require any initial investment in equipment. It is specially developed with the aim to offer Telenor corporate clients the opportunity to get feedback from their customers, to identify any shortcomings in the services they offer, and to react on-the-spot in difficult situations. Telenor corporate clients also have at their disposal a bank of surveys in more than 25 languages.

Survey on Tablet can be easily managed through a convenient interface. Customers can give feedback through tablets or QR codes placed in special locations on the sites. For example, a hotel owner can get feedback from their visitors by placing a device or a QR code at the reception, in the restaurant or in the hotel rooms and get feedback for each of the locations. The system sends instant e-mail alerts in cases of complaints or low ratings.

Survey on Tablet can be used even in areas with no internet access. Though, when an internet connection is established, it automatically syncs the data in the interface of the service.

Another feature of Survey on Tablet is the option to monitor the performance of the employees and link it with their bonuses and pay levels. With the new service, the corporate clients of the operator can also organize marketing campaigns. The uploaded content is highly secure and safe as Telenor provides 24-hour technical support, 7 days a week.

The service, developed by “Survey on Tablet LTD”, is available to both new and existing corporate clients of Telenor with one or a two-year contract. Depending on their needs, Telenor corporate clients may choose between Licence which gives access to Survey on Tablet on a single device or Package which includes a licence, SIM card with 1500 MB of national mobile data and data in roaming for the EU zone and a tablet from select models from the portfolio of the company. The prices of the licences start from BGN 8.99 without VAT.

Detailed information on the advantages and prices of Survey on Tablet can be received by contacting the respective sales representative or at the company’s website.

Telenor Bulgaria is a leading telecommunication company with over 3.3 million active subscribers in Bulgaria. As of end of March 2017, the company’s services are available to 99.63% of Bulgaria’s population, covering 89.75% of the country’s territory. As of May 2017, Telenor 4G network covers 89.06% of the population. Telenor Bulgaria is part of the international Telenor Group which operates in 12 countries in Europe and Asia and has 172 million mobile subscribers.

Telenor PR Department

Survey On Tablet Showcased at Decoded Fashion, Milan

decoded fashion
Survey On Tablet was spotlighted at Decoded Fashion on Oct. 22, 2014. The prestigious event took place at Milan’s La Pelota venue in the heart if the Brera District. The event, which
 is promoted by Pitti Immagine’s digital division e-Pitti, saw executives from different fashion companies, including Kering, Kenzo, Versace, OVS, Liu Jo, Gucci, Roberto Cavalli, Moncler, Tod’s and Condé Nast, among others, discussing the new trends in tech for fashion.

Survey On Tablet performed the official surveying for the event. 

More details can be found on the official event website:

A Major Beach Resort to Leverege SurveyOnTablet

SurveyOnTablet, a leading provider of customer satisfaction analytics, announces a new partnership with Golden Sands Plc (Zlatni Pasatsi AD | Златни пясъци АД) , a leading Bulgarian resort management company, which holds under its unbrella the Bulgarian Golden Sands resort land and infrastructure (171 hectares) with more than 70 hotels, 3 holiday villages offering more than 30,000 beds.  Besides hotels and infrastructure, the Golden Sands Plc owns 85 shops, 11 restaurants, 29 snack bars, 3 discotheques, 5 confectioneries, 1 nightclub, and 6 swimming pools, a tennis-court complex, a business centre, mini-golf and water park entertainment facilities, as well as the resort’s water and electrical supply facilities.  The Bulgarian Golden Sands resort has 75 years of history and was privatized in 2000. For more information about Golden Sands please follow this link:

Golden sands
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Golden Sands Plc  will leverage SurveyOnTablet’s market-leading solution to further refine guests’ experiences across their portfolio and increase revenue. Additionally, SurveyOnTablet will provide an online reputation management service (under beta version) – an aggregation of the customer reviews of the most relevant online travel agencies (OTAs).

At the heart of SurveyOnTablet’s analytics is its Customer Sentiment Index™ (CSI), an industry-leading reputation tool which can benchmark a given property, group of properties or chain, make comparisons between properties and track the trends of a hotel’s performance over time. Golden Sands AD will be able to utilize the CSI to improve their reputation and guest satisfaction at both property and brand level.

Survey On Tablet to Help Albena Improve Customer Satisfaction

Albena, a major Black Sea resort operating 20 000+ beds in 43 hotels (2 to 4 stars) will use the services of Survey On Tablet to monitor and improve guest satisfaction. Survey On Tablet will provide its on-site real-time survey solution and advanced reputation analytics to help Albena maintain its bespoke customer service.

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For more information about Albena please visit

SurveyOnTablet launches a pilot project in the bank sector

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In an effort to maintain and increase customer satisfaction, the renowned Austrian bank organisation, Raiffeisen, is launching a SurveyOnTablet trial project in their Bulgarian branch network. The trial project is in line with the bank’s mission to seek long-term customer relationships, meet the highest professional standards and effectively satisfy  customers’ needs.

Raiffeisenbank Bulgaria is a subsidiary of Raiffeisen Bank International, a leading provider of corporate and investment banking services in Austria and a top-tier universal bank in Central and Eastern Europe. The Austrian Raiffeisen Banking Group is the country’s largest banking group with more than 550 independent banks and 1,700 branches.

In Bulgaria, the bank is one of the major universal banks in the country, offering bank services in all customer segments – corporate and investment banking, small and middle sized enterprises and retail banking. Raiffeisen’s customer base in Bulgaria has been increasing by more than 35,000 year-on-year to currently 757,700 clients and still growing.

SurveyOnTablet is committed to Raiffeisenbank‘s endeavours to prioritize their clients. Our innovative solution will serve to help the bank measure their client satisfaction and identify their strengths and weaknesses so that the group can adequately address customer demands. We are honoured and excited to be able to work with Raiffeisenbank and look forward to a long term working relationship!

The SurveyOnTablet team

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Porsche Bulgaria starts 2014 with SurveyOnTablet


Porsche Sofia Zapad, the flagship Audi dealership and service centre in Bulgaria, has brought in the new year by running a SurveyOnTablet trial. The Porsche brand has been on the Bulgarian market since 2005. Currently, the company works with a well-developed dealer and service network with tradition and sales experience in the maintenance and warranty service. The Porsche Sofia Zapad service centre is  one of the biggest commercial and service centres of Audi in Europe spread over some 21,590 m2. The complex has specialized equipment and a highly qualified personnel with a particular focus on customer care.

We value the company’s dedication to ensure it meets the highest standards of the Porsche Holding‘s sales and after-sales service and believe that SurveyOnTablet is the right partner to help achieve such efforts. What a great way to start 2014! Happy New Year everyone!

The SurveyOnTablet team

Happy discovers our Happy Client Solution

The famous restaurant chain Happy has its eye set on SurveyOnTablet ‘s Happy Client Solution in line with the company’s professional standards dedicated to hospitality and customer care. Established in 1994, Happy Bar & Grill has been one of the fastest growing restaurant chains in Bulgaria, currently boasting 23 restaurants around Bulgaria and 2 in Barcelona, Spain.

Happy’s mission is to “bring joy and smiles to the hectic lifestyle of their customers, offering them delicious and healthy meals, prepared and served with care, quick and quality service in a casual and pleasant atmosphere.” We believe SurveyOnTablet is very well suited to help Happy achieve their quality service goal and are thrilled to work with them in the future.

The SurveyOnTablet team

Sofia Auto now running SurveyOnTablet

Sofia Auto JSC, one of the biggest automobile service, sales and rental companies in Bulgaria has intensified its customer care policy by implementing SurveyOnTablet to its practice.

The scope of Sofia Auto’s capabilities is vast covering car hire and professional car repair services, as well as offering spare parts and accessories and serving as a licensed car insurance broker and leasing agent. The company  owns the largest service facility for Cadillac, Corvette, HUMMER, Оpel, Chevrolet and HiSUN in southeast Europe with a service area of more than 14,000 square metres and a modern showroom.

Sofia Auto‘s many customers can now share their opinions in real time, offering the company the opportunity to be extra attentive to its customer’s needs and to ensure satisfaction. We are honoured to be able to assist Sofia Auto and wish them even greater professional success.

The SurveyOnTablet team

Trendy Spaghetti Kitchen joins the SurveyOnTablet clan

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Every self respectable Sofia fashionista’s favourite drink and dine venue, Spaghetti Kitchen, has just decided to incorporate our SurveyOnTablet services in favour of their valuable clientele!

Serving exquisite Italian and American cuisine, the restaurant has been a prime choice amongst those with a more sophisticated palate. To top it all off, the cozy and chic atmosphere make the venue a much preferred and very popular hang out.

As a fan of their style and cuisine, we couldn’t be more happy to have the opportunity to work with Spaghetti Kitchen. Welcome to the clan and keep happy!

The SurveyOnTablet team


SIHRE 2013 Appoints SurveyOnTablet as its Survey Provider



SurveyOnTablet is proud to have been chosen as the official survey partner of SIHRE 2013, a specialized exhibition for hotel, restaurant, catering and SPA equipment. The event will take place for the thirteenth consecutive year between November 6 – 9, 2013 at the Inter Expo Centre in Sofia. It is organized by Bulgarreklama Agency and the National Association of Hotel, Restaurant, Cafeteria (HORECA).

SIHRE is held alongside five other well-recognized exhibitions: Interfood & Drink, Meatmania, The World of Milk, Bulpek and Salon De Vin. The event has been established in the hospitality industry as an annual platform demonstrating the latest products and trends of the sector, where industry professionals network, exchange ideas and experiences, expand their knowledge on business and improve their professional qualifications.

This year SIHRE expects over 170 exhibitors from 17 countries, such as Bulgaria, Greece, Italy, Germany, etc. SurveyOnTablet is on board and will have the pleasure to help SIHRE’s many exhibitors and visitors share their valuable feedback. You can visit SurveyOnTablet during SIHRE on Stand C1, Hall 6 at the International Expo Centre, Sofia.

We applaud SIHRE’s commitment to their customers and look forward to a successful and fruitful event.

The SurveyOnTablet team