Semantic Topic Analytics
Feel the power of big data and get a deep dive into customer experience. SurveyOnTablet platform categorizes customer sentiment into topics that mean something to you (semantics) for each of your locations and sub locations (tablets):
Advanced keyword discovery and Natural Language Processing (NLP) technology is available at your fingertips to provide you with deep insight into guest sentiment:
SurveyOnTablet Satisfaction Index
CSI is a key indicator measuring the gap between customer expectations and experience. We measure CSI by calculating percentage averages of all survey responses which express consumer sentiment. The index is very useful for tracking your performance over time on a week-by-week basis:
Meaningful dashboards will help you take smart business decisions with confidence.