Semantic Topic Analytics
Feel the power of big data and get a deep dive into customer experience. SurveyOnTablet platform categorizes customer sentiment into topics that mean something to you (semantics) for each of your locations and sub locations (tablets):
Advanced keyword discovery and Natural Language Processing (NLP) technology is available at your fingertips to provide you with deep insight into guest sentiment:
SurveyOnTablet Satisfaction Index
CSI is a key indicator measuring the gap between customer expectations and experience. We measure CSI by calculating percentage averages of all survey responses which express consumer sentiment. The index is very useful for tracking your performance over time on a week-by-week basis:
Meaningful dashboards will help you take smart business decisions with confidence.
SurveyOnTablet launched an improved QR-code functionality with QR Engage (TM).
Your clients will be able to voice their opinion not just via the tablets but also through their personal smartphones. By using our QR codes you can collect responses at every location within your property.
We’ll take away from you the hassle of creating powerful surveys. We have prepared a large library of virtually every possible question you could ask your clients translated into more than 25 languages.
Powerful reporting and analysis is at your fingertips to get an unmatched insight into your business. Our thorough analysis is made with one purpose in mind – to give you a competitive advantage. Generate, schedule and share custom reports and analytics.
More information is available in this blog post.
A few examples:
We are excited to announce that our surveys can now be easily integrated to any Facebook page. Here is how a sample survey looks after the integration on our Facebook page:
This is another great feature that will help businesses streamline customer engagement through multiple channels.
The Facebook Integration will be available only to our Pro plan users.
You can fill in the sample survey here:
SurveyOnTablet is at the point-of-experience customer engagement platform, which transforms customer feedback into business intelligence. Our ultimate goal is to help our clients understand and improve customer experience at each of their locations and for each level of their management structure. The platform streamlines and provides analysis from a few feedback channels – tablets, QR-codes, Facebook apps, web and e-mail links.