Monthly Archives: July 2014

A Major Beach Resort to Leverege SurveyOnTablet

SurveyOnTablet, a leading provider of customer satisfaction analytics, announces a new partnership with Golden Sands Plc (Zlatni Pasatsi AD | Златни пясъци АД) , a leading Bulgarian resort management company, which holds under its unbrella the Bulgarian Golden Sands resort land and infrastructure (171 hectares) with more than 70 hotels, 3 holiday villages offering more than 30,000 beds.  Besides hotels and infrastructure, the Golden Sands Plc owns 85 shops, 11 restaurants, 29 snack bars, 3 discotheques, 5 confectioneries, 1 nightclub, and 6 swimming pools, a tennis-court complex, a business centre, mini-golf and water park entertainment facilities, as well as the resort’s water and electrical supply facilities.  The Bulgarian Golden Sands resort has 75 years of history and was privatized in 2000. For more information about Golden Sands please follow this link: www.goldensands-bg.com.

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Golden Sands Plc  will leverage SurveyOnTablet’s market-leading solution to further refine guests’ experiences across their portfolio and increase revenue. Additionally, SurveyOnTablet will provide an online reputation management service (under beta version) – an aggregation of the customer reviews of the most relevant online travel agencies (OTAs).

At the heart of SurveyOnTablet’s analytics is its Customer Sentiment Index™ (CSI), an industry-leading reputation tool which can benchmark a given property, group of properties or chain, make comparisons between properties and track the trends of a hotel’s performance over time. Golden Sands AD will be able to utilize the CSI to improve their reputation and guest satisfaction at both property and brand level.

Survey On Tablet to Help Albena Improve Customer Satisfaction

Albena, a major Black Sea resort operating 20 000+ beds in 43 hotels (2 to 4 stars) will use the services of Survey On Tablet to monitor and improve guest satisfaction. Survey On Tablet will provide its on-site real-time survey solution and advanced reputation analytics to help Albena maintain its bespoke customer service.

albena_beach AlbenaPanorama2

For more information about Albena please visit www.albena.bg