Telenor offers Survey on Tablet business solution

PRESS RELEASE 13 July, 2017
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Sofia, 13 July, 2017 – Telenor corporate clients may now benefit from the Survey on Tablet service which allows them to run real-time surveys and campaigns, as well as to gain in-depth analysis of problem areas in their business.

The service does not require any initial investment in equipment. It is specially developed with the aim to offer Telenor corporate clients the opportunity to get feedback from their customers, to identify any shortcomings in the services they offer, and to react on-the-spot in difficult situations. Telenor corporate clients also have at their disposal a bank of surveys in more than 25 languages.

Survey on Tablet can be easily managed through a convenient interface. Customers can give feedback through tablets or QR codes placed in special locations on the sites. For example, a hotel owner can get feedback from their visitors by placing a device or a QR code at the reception, in the restaurant or in the hotel rooms and get feedback for each of the locations. The system sends instant e-mail alerts in cases of complaints or low ratings.

Survey on Tablet can be used even in areas with no internet access. Though, when an internet connection is established, it automatically syncs the data in the interface of the service.

Another feature of Survey on Tablet is the option to monitor the performance of the employees and link it with their bonuses and pay levels. With the new service, the corporate clients of the operator can also organize marketing campaigns. The uploaded content is highly secure and safe as Telenor provides 24-hour technical support, 7 days a week.

The service, developed by “Survey on Tablet LTD”, is available to both new and existing corporate clients of Telenor with one or a two-year contract. Depending on their needs, Telenor corporate clients may choose between Licence which gives access to Survey on Tablet on a single device or Package which includes a licence, SIM card with 1500 MB of national mobile data and data in roaming for the EU zone and a tablet from select models from the portfolio of the company. The prices of the licences start from BGN 8.99 without VAT.

Detailed information on the advantages and prices of Survey on Tablet can be received by contacting the respective sales representative or at the company’s website.

Telenor Bulgaria is a leading telecommunication company with over 3.3 million active subscribers in Bulgaria. As of end of March 2017, the company’s services are available to 99.63% of Bulgaria’s population, covering 89.75% of the country’s territory. As of May 2017, Telenor 4G network covers 89.06% of the population. Telenor Bulgaria is part of the international Telenor Group which operates in 12 countries in Europe and Asia and has 172 million mobile subscribers.

Telenor PR Department

www.telenor.com

Reputize To Be Featured at Travel Technology Europe Show at Olympia London, 24-25 Feb 2016

We are proud to announce that our sister company Reputize has been chosen to exhibit at the new Launchpad area at the Travel Technology Europe event together with eight other travel startup companies.

The Launchpad area will be introduced to the Business Travel Show in 2016 to help buyers source the very latest in industry innovation and to support and promote start-ups and new businesses in the business travel arena.

Travel

Reputize will also compete at the Travel Technology Disrupt Awards, which are open to travel technology companies exhibiting at the Business Travel Show and Travel Technology Europe. Finalists will take part in Dragon’s Den style pitching session during the show.

The winner, who will be crowned on Thursday 25 February 2016, will receive a three-hour consultancy session with travel technology entrepreneur and investor Matt Zito and the Travel Startups Incubator advisory team and a free exhibition stand at Business Travel Show 2017 show, worth £8,000.

With one of the main drivers for buyers attending the Business Travel Show being to discover innovative new products and solutions, Launchpad will make it possible for new ventures to reach thousands of European key buyers who have the potential to make a huge difference to their future success, as well as make travelers’ lives easier.

From the beginning of February, technology buyers and travel industry professionals will have the opportunity to vote for their three most innovative and creative companies.

Travel Technology Europe has been running for 12 years. Over this time the event has established a niche platform to provide you with the relevant products and services to enhance business efficiency and improve business performance.

Whether you are a travel or hospitality IT professional, part of senior commercial management or a marketing specialist, you will benefit from seeing hundreds of the very latest products, services and solutions on show from up to 100 specialist suppliers, plus 40 hours of top quality education content and over 5,500 of Europe’s top travel technology professionals.

Meet us at WTM London, 2-5 Nov 2015

We are exhibiting at World Travel Market London, 2-5 November 2015 on Stand Number TT578. We would be happy to present SurveyOnTablet- an end-to-end hotel reputation management platform. SurveyOnTablet provides hoteliers with great tools to monitor, collect and push guest reviews to OTAs like TripAdvisor, HolidayCheck and Zoover. We look forward to meeting you at WTM London 2015, ExCeL London.

SURVEYONTABLET EXPANDS ITS PARTNER NETWORK IN THE EMEA REGION

Survey On Tablet, a global provider of voice of the customer solutions, today announced the company expanded its partner network in the EMEA region. The new partners will represent Survey On Tablet in Qatar, Tunisia, Egypt, South Africa, Mauritius, Namibia, Zimbabwe, Botswana, Malawi, Mozambique, Zambia, Uganda, Kenya, Angola, Burundi, Ethiopia, South Sudan. With the expansion, Survey On Tablet is now present in 29 countries across Europe, Asia, South America, North America, the Middle East and Africa.

Through the new partnerships, customer-facing businesses in the new markets are able to take advantage of local sales and support. Survey On Tablet itself will benefit from its expanding partner network by getting closer to its clients, driving more demand and awareness, as well as strenghtening its global footprint.

“All our new partners share our passion for technology and we all stand up for exceptional customer experiences. Expanding our global presence will provide opportunities for more hotels to optimize their operations and generate more revenue. While building the new data infrastructure for the future of customer engagment, the expansion will help us pursue our mission to convert big data into a stellar service.”, said Ivo Dimitrov, founder and MD of Survey On Tablet.

Survey On Tablet’s sister company Reputize (www.reputize.co) will also benefit from the expanding network.

map survey on tablet partners

Booking.com customers will now be able to directly book hotel rooms on TripAdvisor

The winner is TripAdvisor with shares rising 25% on the news. The news for further OTA consolidation is not good for the other OTA rivals and for most hoteliers. The deal will fuel additional fee revenue for TripAdvisor, which up to now is mostly dependent on advertising fees (Priceline being a major client), and a shot at becoming a one-stop tourist booking spot. Recently, hotel chains like Marriott and Best Western have made deals with TripAdvisor that allow travelers to book rooms through the site.
Soon Booking’s sister booking sites Agoda.com and Priceline.com will soon join the party.

Winner or loser: Booking.com will reach new customers, especially outside Europe. At the same time some Priceline customers will prefer to use TripAdvisor.com booking platform which will lead to reduced revenue.

Losers: Priceline’s major competitors like Expedia may have to consider their own deals. On the news Expedia saw its stock price plunge 4 percent.

SurveyOnTablet Partners with HolidayCheck.com

We are please to announce that SurveyOnTablet though its mother company Reputize, has become a global tech partner of HolidayCheck.
Our co-branded service may positively impact your hotel’s ratings in HolidayCheck, Trivago, Kayak, Thomas Cook, ITS, Neckermann, etc.
With our service hotels can push guest reviews directly from a touch screen device to HolidayCheck. The service is also available via e-mail, QR-codes and/or WiFi integration.
The new service is out on the market and already sparked a great deal of interest. Please inquire for details.

Reputize is a leading end-to-end Online Hotel Reputation Management platform. Reputize is a growing SaaS start-up in London helping the hospitality industry better understand and improve customer experience and manage brand reputation. The company develops bespoke technology that provides an easy way for hotels to monitor, collect and amplify guest reviews. Reputize strives to continuously deliver measurable results and help our clients improve OTA rankings and grow revenue.

Reputize developed a proven approach to measuring customer satisfaction, integrating data sets from multiple channels including the in-house survey platform SurveyOnTablet (released in 2013, see www.surveyontablet.com) and QR-engage (www.qrengage.com). Since then we are continuously upgrading our services and expanding our global reach through regional partnerships.

HolidayCheck (see www.holidaycheck.com) is Europe’s largest online travel portal. The company is based on the shores of Lake Constance, in Switzerland on the border to Germany. The review website is the market leader in Switzerland, Germany, Austria and Poland and is available in 10 languages in total. The website offers an ever expanding collection of hotel reviews, holiday pictures, travel videos and tips for things to do in the destinations.

trivago and kayak

kayak

trivago and hc

 

 

ITS and HC rating and reviews ITS and HC rating
neckermann and HC
thomascook

 

 

The beauty of SurveyOnTablet Analytics

Semantic Topic Analytics

Feel the power of big data and get a deep dive into customer experience. SurveyOnTablet platform categorizes  customer sentiment into topics that mean something to you (semantics) for each of your locations and sub locations (tablets):

semantic-analysis-table-by-location-and-tablet-with-popup

 

Sentiment Analysis

Advanced keyword discovery and Natural Language Processing (NLP) technology is available at your fingertips to provide you with deep insight into guest sentiment:

sentiment distribution and daily activity

 

 

SurveyOnTablet Satisfaction Index

CSI is a key indicator measuring the gap between customer expectations and experience. We measure CSI by calculating percentage averages of all survey responses which express consumer sentiment. The index is very useful for tracking your performance over time on a week-by-week basis:

CSI

 

 

Powerful dashboarding

Meaningful dashboards will help you take smart business decisions with confidence.

dashboard
answer distribution

 

responses

Enhanced QR-code functionality with QR Engage (TM)

 

SurveyOnTablet launched an improved QR-code functionality with QR Engage (TM).
QRengage

Your clients will be able to voice their opinion not just via the tablets but also through their personal smartphones. By using our QR codes you can collect responses at every location within your property.

We’ll take away from you the hassle of creating powerful surveys. We have prepared a large library of virtually every possible question you could ask your clients translated into more than 25 languages.

Powerful reporting and analysis is at your fingertips to get an unmatched insight into your business. Our thorough analysis is made with one purpose in mind – to give you a competitive advantage. Generate, schedule and share custom reports and analytics.

More information is available in this blog post.

A few examples:
QRWine-enfold-up-pyramid

 

 

 

Facebook Integration

We are excited to announce that our surveys can now be easily integrated to any Facebook page. Here is how a sample survey looks after the integration on our Facebook page:

 

survey on facebook

 

This is another great feature that  will help businesses streamline customer engagement through multiple channels.
The Facebook Integration will be available only to our Pro plan users.

You can fill in the sample survey here:
https://www.facebook.com/Surveyontablet/app_190322544333196

SurveyOnTablet is at the point-of-experience customer engagement platform, which transforms customer feedback into business intelligence. Our ultimate goal is to help our clients understand and improve customer experience at each of their locations and for each level of their management structure. The platform streamlines and provides analysis from a few feedback channels – tablets, QR-codes, Facebook apps, web and e-mail links.

Act Promptly on Customer Feedback to Drive Higher Satisfaction

Survey On Tablet enables businesses to see responses to their surveys in real-time. By setting up filters based on specific criteria, such as responses with satisfaction ratings below 50%, you can receive automated alerts about the areas you identify as being the most important to address. Even more now e-mail and SMS alerts can be filtered by location – so each time the responsible staff member receives the alert. Responding to clients immediately and taking action based on their feedback will help improve your reputation, reduce the amount of negative reviews shared online, while driving service and operational enhancements to actively improve future interactions.

survey on tablet alerts

survey on tablet alerts